Login Issues

Sections in this article

I created an account, but I don’t see how to register my bike

When you visit the 529 Garage website, you will see a large button that says Register your bike, on our home page http://project529.com Just click that, and you should be set!

I forgot my password

Don’t worry! You can reset your password at any time by clicking the I forgot my password link, which is located just below the password field.

The password reset links can only be used once and are valid for up to 72 hours after you make the request. Every request you make to reset your password will invalidate the previous link, so be sure to use the last link you requested.

When I login it says my email address is already in use, but it’s me, I swear!

You may be trying to login with a different account than the one you originally used to sign up. Try to remember which one you originally used and you should be able to login with that one.

If you cannot remember which social network or email you originally used, no worries, just contact us at support@project529.com and we will gladly look it up (after verifying your identity, of course.)

Then if you would like to link your social networks, first login to the originally used network, and then go into your Settings. Scroll down to find the social network switches (the one you just used to login should be switched On) then switch on whichever other one(s) you would like to use. That will prompt you to login to that network and that way our system will know that all of those logins are you.

I registered my bike(s), but when I login now my garage is empty. Where did they go?

This sometimes happens if you login with a different account than you originally used to sign up. And most likely a new account has been created. But don’t worry it’s an easy fix.

Just briefly sign out of our app (Main Menu > Settings > Sign Out), then try with your email address or a different social network and login with that one. Now you should see your bikes. Phew!

If you cannot remember which social network or email you originally used, no worries, just contact us at support@project529.com and we will gladly look it up (after verifying your identity, of course.)

Then if you would like to link your social networks, first login to the originally used network, and then go into your Settings. Scroll down to find the social network switches (the one you just used to login should be switched On) then switch on whichever other one(s) you would like to use. That will prompt you to login to that network and that way our system will know that all of those logins are you.

It says: “com.facebook.sdk error 2” or “Unwanted User.”

Don’t worry, you are of course a much wanted user! Sounds like you just need to give our app permission to use your Facebook authorization. This usually happens automatically, but sometimes settings can get inadvertently changed. To change that on your iPhone, go into Settings > Privacy > Facebook. Then find the 529 Garage in the list and tap the switch on to the right, so that it is green.